An IT Professional & Developer

System & Support Specialist Jan 2024 - Present

Build, test, and deploy scalable Java-based applications for enterprise environments.

Collaborate with cross-functional teams, including QA, DevOps, and product managers, to deliver high-performance solutions aligned with business goals.

Maintain code quality through clean architecture principles, version control best practices, and rigorous peer reviews.

Provide advanced troubleshooting and root cause analysis for critical system incidents, ensuring minimal service disruption.

Optimize application performance through monitoring tools, profiling, and refined deployment pipelines.

Create and maintain technical documentation for system architecture, processes, and best practices.

Automate repetitive tasks using scripts and tools, improving operational efficiency and reducing manual intervention.

Technical Support Engineer July 2022- Nov 2023

Delivered responsive and effective customer support for hosting and cloud-based services, resolving complex technical issues.

Diagnosed and resolved recurring technical incidents by conducting in-depth analysis and implementing preventive solutions.

Documented common issues, troubleshooting steps, and escalation procedures to improve team efficiency.

Collaborated with development teams to communicate customer feedback and suggest software enhancements.

Assisted in onboarding new clients, ensuring smooth configuration and integration of cloud services.

Trained junior support staff on technical procedures, service workflows, and customer handling best practices.

Project Coordinator Mar 2020 - June 2022

Managed multiple internal and client-facing IT projects from initiation to successful completion.

Led project meetings, tracked progress, and coordinated resources to ensure timely delivery of milestones.

Developed project schedules, monitored budgets, and managed change requests to maintain scope control.

Collaborated closely with engineers, designers, and clients to gather requirements and align deliverables with expectations.

Prepared regular status reports and presented updates to stakeholders and senior management.

Anticipated potential risks and implemented mitigation strategies to keep projects on track.